cv666 Privacy Policy

1 Introduction

cv666 is a trusted online gaming platform offering slots, cricket betting, live casino, and fishing games for players in Bangladesh. This Privacy Policy ("Policy") describes how cv666 collects, uses, stores, and protects your personal information when you use our website and related services ("Platform").

By using this Platform, you are considered to have accepted the terms of this Policy. Please also read our Terms and Conditions page carefully — both documents together govern the relationship between you and cv666.

2 Scope of Application

This Policy applies to:

• All registered and unregistered visitors to the cv666 website;
• Access to the Platform from any device (computer, mobile, tablet);
• Communication with us via live chat, email, or any other channel.

This Policy applies only to cv666's own Platform. If you access third-party websites or services (such as bKash, Nagad, or Rocket payment gateways), their own privacy policies will apply. Those policies are outside our control.

3 What Information We Collect

cv666 may collect the following types of information from you:

A. Identity Information:

• Full name and date of birth (for age verification);
• Email address and mobile number;
• Payment account details (bKash / Nagad / Rocket number — never your password or PIN).

B. Account & Gaming Information:

• Username and account ID;
• Wallet balance, deposit and withdrawal history;
• Game history, bet amounts, and results;
• Bonus and promotion usage records.

C. Technical Information:

• IP address and device identifiers;
• Browser type, version, and operating system;
• Page visit times, duration, and navigation patterns;
• Data obtained from cookies and similar tracking technologies.

4 Sources of Data Collection

We collect information in the following ways:

• Directly from you: during account registration, login, deposits/withdrawals, and when contacting support;
• Automatically: via cookies and server logs when your device accesses the Platform;
• From third parties: transaction verification data from payment processors (bKash, Nagad, Rocket) and data received from fraud-prevention services.

5 Why We Use Your Information

cv666 uses collected information for the following legitimate purposes:

A. Service Delivery & Operations:

• Creating and managing your account;
• Processing deposits and withdrawals (typically within 10–45 minutes);
• Ensuring access to gaming services and promotional benefits;
• Correctly issuing bonuses and cashback.

B. Security & Protection:

• Preventing unauthorized access to accounts;
• Detecting and preventing fraudulent activity;
• Age verification and implementation of responsible gaming policies;
• Taking necessary steps to prevent money laundering.

C. Customer Service Improvement:

• Responding to your support requests and resolving issues;
• Improving Platform performance and user experience;
• Diagnosing and resolving technical issues.

D. Communications:

• Sending important account notifications and security alerts;
• Informing you about promotional offers with your consent.

6 Cookie Policy

The cv666 Platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognize you on future visits.

We use the following types of cookies:

• Essential cookies: required to maintain login sessions and ensure security — these cannot be disabled;
• Functional cookies: remember your preferences (such as language);
• Analytics cookies: help us understand which parts of the Platform are used most — not personally identifiable;
• Security cookies: used to detect fraudulent activity.

You can disable non-essential cookies through your browser settings. However, this may limit some Platform functionality.

7 Sharing Information with Third Parties

cv666 does not sell or rent your personal information. However, limited information may be shared with the following parties in specific circumstances necessary to operate our services:

• Payment processors: information required for transaction verification is shared with bKash, Nagad, and Rocket;
• Game providers: information necessary for game operation is shared with game software providers including Pragmatic Play, Evolution Gaming, Spribe (Aviator), JILI, and PG Soft;
• Security services: with fraud-prevention and identity verification technology services;
• Authorities: information may be provided to relevant regulatory bodies to fulfill legal obligations.

8 When Information May Be Disclosed

cv666 may be required to disclose information to authorities in the following circumstances:

• In response to a court order or legal obligation;
• To assist in the investigation of serious fraud or financial crime;
• In urgent situations to protect the life or safety of another person;
• As part of compliance with anti-money laundering (AML) regulations.

9 How We Keep Your Information Secure

cv666 has implemented industry-standard security measures to protect your personal information. Our key security steps are:

• SSL Encryption: all data transfers between you and our servers are protected by 256-bit SSL/TLS encryption;
• Data Encryption: stored sensitive information is kept in encrypted form;
• Access Controls: only authorized personnel can access specific data;
• Security Monitoring: continuous system monitoring and detection of unusual activity;
• Audit Logs: detailed audit logs of all account activity are maintained.

Please note that no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but in the event of any unauthorized access, cv666's liability will be limited.

You can also play a role in keeping your account secure — use a strong password, never share it with anyone, and log out after your session if you log in from an unfamiliar device.

10 Data Retention Period

cv666 retains your personal information only for as long as necessary. The general policy is:

• Information for active accounts is retained for as long as the account remains open;
• Transaction records may be kept for a specified period after account closure to fulfill legal obligations;
• Information required for dispute resolution is retained until the dispute is resolved;
• Once consent for marketing communications is withdrawn, that data is deleted.

11 Your Rights Regarding Personal Information

As a user of the cv666 Platform, you have the following rights:

• Right to know: you may request to know what information we hold about you;
• Right to correction: you may request correction of inaccurate or incomplete information;
• Right to deletion: in certain circumstances you may request deletion of your information (this may not be possible where legal obligations apply);
• Right to restrict processing: in certain circumstances you may request that processing of your information be limited;
• Right to portability: you may request your information in a structured, easily readable format;
• Right to withdraw consent: you may withdraw consent given for marketing communications at any time.

To exercise any of the above rights, please contact our support team: [email protected]

12 Protection of Minors' Information

cv666 is a 21+ platform. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If you are aware that a minor has registered on our Platform, please contact us.

13 The Role of Data in Responsible Gaming

cv666 actively promotes responsible gaming. By analyzing data on your gaming behavior, we can identify problematic gambling patterns and provide assistance where needed.

If you feel that gaming is having a negative impact on your life, visit our Responsible Gaming page or contact support directly. Our team is available 24/7 to help in both Bengali and English.

If you request account limits, a break, or voluntary account closure, we will handle the information processed in that request securely.

14 Policy Change Process

cv666 may update this Privacy Policy from time to time. When changes are made:

• A new version will be published on this page and the "Last Updated" date will be changed;
• You may be notified by email in case of important changes;
• Continued use of the platform after changes will be considered as acceptance of the new policy.

Therefore, it is recommended to check this page regularly.

15 Contact Us

If you have any questions, comments, or objections about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — in Bengali and English

Our privacy team will review your request and respond as soon as possible.